Citagus SAP Application Management Services

SAP Application Management

As a part of post implementation services, CITAGUS offers support and maintenance to its customers using best tools and methodologies to help customers get maximum return on their ever-growing business critical applications. By managing service level agreements for our customers, our consultants take a proactive approach to software support and maintenance by focusing on long-term functionality, stability, and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions. This approach, coupled with our robust service delivery mechanism with a highly optimized onsite-offshore mix allows our customers to continually reduce recurring maintenance costs. CITAGUS enables you to manage and constantly improve SAP based application landscape thus helping you in maximizing return from your IT Investment and minimizing IT Intensity.

CITAGUS Offerings

• Help Desk Enhancements
  
• Application Transition, Support, Enhancements, Testing Services
  
• Integrated Application and Database Administration & Application Support
  

CITAGUS Methodology and Tools

• ASAP driven methodology - "WRUM"
  
• Knowledge transition processes and metrics
  
• Tools: e.g.: HelpDesk Tools/ Defect Logging Tool/
  

Global Delivery Model

• Flexible delivery models ( e.g.:- 24X 7, 12X5, 8X5)
  
• T & M Based Services
  
• SLA Based High Quality, Guaranteed user Satisfaction
  
• Distributed delivery centers
  

Business Benefits and ROI

CITAGUS 's customers have successfully achieved significant benefits through CITAGUS application management offering:

• Reduced cost of ownership through improving the administration of day-to-day processes and management
  
• Improved service through adopting best practice system management tools and proactive management of applications
  
• Improved adoption of the SAP system by the business through the delivery of a Continuous Improvement Program
  
• Improved ability by providing application management specialists that can rapidly evolve the systems to meet changing business needs
  

CITAGUS works closely with SAP, its customer base, and the wider business community to help meet the needs of customers. In this way, CITAGUS ensures its customers get the most out of SAP's products by delivering targeted process efficiencies driven by specific business goals.

Citagus SAP Functional Support – Task List ( LEVEL 2 Support)

Business Support Activities

• Transaction support – help users to perform transactions smoothly
  
• Assist users in generation of standard and custom reports
  
• Assist users in variant creation for reports and transactions
  
• Assist users in changing screen layout of standard transactions
  
• Assist in the creation and assignment of master data
  
• Supporting users on change management, if required
  
• Changes to standard configurations as part of issue resolution
  

Minor Project Activities

• Functional Design / POC
  
• Functional Specifications
  
• Development/Testing assistance
  
• UAT Assistance
  
• Go live activities
  

Citagus SAP Technical Development Support – Task List ( LEVEL 2 Support)

Business Support Activities

• Issue resolution related to reports, forms and custom transactions, if required
  
• Issue resolution related to interfaces and UI's ( EP & XI)
  
• Issue resolution related to data extraction and report generation technical issues ( BW and BOBJ)
  
• Performance tuning, if required
  

Minor Project Activities

• Design, process or functionality changes
  
• Development of additional reports
  
• Additional module pool development or customization requirements
  
• Additional Interface developments and extraction rules etc.